At Olivia House, we pride ourselves on offering an exclusive selection of luxury household items that embody sophistication, quality, and timeless elegance. Our commitment to excellence is reflected in every aspect of our selling process, ensuring that our customers receive only the finest products and services. Below are the key principles guiding our selling policy:

• Commitment to Authenticity:
  We guarantee that every item sold through Olivia House is 100% authentic and crafted with the utmost attention to detail. We work directly with renowned designers and artisans who share our passion for luxury and craftsmanship. Each piece is meticulously selected to meet our stringent quality standards, ensuring that you invest in genuine luxury.
• Exclusive and Curated Collections:
  Our luxury household items are not mass-produced. They are carefully curated to provide our customers with unique, limited-edition, and one-of-a-kind pieces that are not easily found elsewhere. Because of the exclusive nature of these products, availability may be limited, and restocks are rarely guaranteed. We encourage our customers to act quickly to secure these special items.
• Transparent and Fair Pricing:
  We believe that transparency in pricing is crucial in building trust with our customers. Our pricing reflects the quality, craftsmanship, and exclusivity of our products. While we strive to maintain consistent pricing, it may fluctuate due to market conditions, raw material costs, or currency exchange rates. Any price adjustments will be communicated clearly, and we ensure that our customers always receive the best value for their investment.
• Personalized Customer Experience:
  At Olivia House, we recognize that purchasing luxury household items is a personal and significant investment. Our dedicated customer service team is available to offer personalized assistance, whether you need help selecting the perfect piece for your home or require detailed product information. We aim to provide a bespoke shopping experience, tailored to your unique needs and preferences.
• Secure and Flexible Payment Options:
  We understand the importance of security when it comes to financial transactions. Therefore, we offer a range of secure payment options, including major credit cards, bank transfers, and trusted digital payment platforms. Additionally, for our most exclusive items, we offer flexible payment plans upon request to ensure that your luxury purchases are as convenient as they are satisfying.
• Premium Shipping and Delivery Services:
  To ensure that your luxury household items arrive in perfect condition, we partner with premium shipping providers who specialize in handling delicate and valuable goods. Each item is carefully packaged with the utmost care and attention to detail. We offer various shipping options, including expedited and white-glove delivery services, to meet your specific needs. Please note that delivery times may vary based on the item’s availability and your location.
• Return and Exchange Policy:
  Our goal is your complete satisfaction. We understand that purchasing luxury items can be a significant decision, and we strive to make your experience as seamless as possible. However, due to the exclusive nature of our products, we have a strict return and exchange policy. Returns are accepted only under limited conditions and must be requested within 7 days of receipt. Items must be in their original, unused condition, with all tags and packaging intact. Custom or personalized items are non-refundable. For detailed instructions on returns and exchanges, please contact our customer service team, who will guide you through the process.
• Customer Satisfaction and Support:
  Your satisfaction is of paramount importance to us. If you encounter any issues or have concerns about your purchase, we encourage you to reach out to our customer support team immediately. We are committed to addressing any problems promptly and to your full satisfaction. We value our customers and are dedicated to building lasting relationships based on trust, quality, and excellence.
• Sustainability and Ethical Practices:
  At Olivia House, we are committed to sustainability and ethical practices. We carefully select suppliers and partners who share our values and adhere to high ethical standards. Many of our luxury household items are crafted using sustainable materials and methods, ensuring that your purchase is not only a statement of elegance but also a responsible choice for the environment.
• Exclusive Membership and Loyalty Benefits:
  As a valued customer of Olivia House, you may be eligible for our exclusive membership program. Members receive early access to new collections, special discounts, invitations to private events, and other bespoke services. Our loyalty program is designed to reward our most discerning customers with unparalleled privileges and personalized experiences.